Promoted articles
- How do I log in to my Doccle account?
- How do I create a Doccle-account for my company ?
- What do I do when the message "This Doccle account is already linked with another itsme profile." appears?
- I don't know my username, what do I do?
- I don't know my password, what do I do?
- I have several accounts. How can I combine them?
- Secure your Doccle account with an Authenticator app (TOTP/2FA/MFA)
- Can I link multiple itsme's to one Doccle account ?
- Protect your account with itsme
- What is Peppol and how does it work?
- Automatically connect companies to your Doccle account
- Use of data points for connections
- How can I add a company?
- What is DocclePro?
- Why do I get a message “Your document is currently not available”?
- How do I share my documents with my accountant ?
- How can I share my documents with someone else?
General
Doccle account
Access to your account
- ★ How do I log in to my Doccle account?
- Why do I have to confirm my e-mail address?
- What happens to a Doccle account after a death?
- How do I log in with my fingerprint or face recognition ? (biometrics)
- How do I log in with itsme?
- How do I log in with my (electronic identity card (eID)?
✅ Troubleshooter
- ★ How do I create a Doccle-account for my company ?
- ★ What do I do when the message "This Doccle account is already linked with another itsme profile." appears?
- ★ I don't know my username, what do I do?
- ★ I don't know my password, what do I do?
- ★ I have several accounts. How can I combine them?
- iPhone/iPad/iOS: login issues
Extra security for your account
- ★ Secure your Doccle account with an Authenticator app (TOTP/2FA/MFA)
- ★ Can I link multiple itsme's to one Doccle account ?
- ★ Protect your account with itsme
- Tips for a strong password
- How can I link my electronic identity card (eID) to my Doccle account?
- What is the Connective browser package and why do I have to install it?
Creating a new account
Companies
Peppol
- ★ What is Peppol and how does it work?
- ★ What is DocclePro?
- Send Peppol invoices with DocclePro
- My supplier does not use Peppol yet, what can I do?
- What do I do if my company is not found when registering for Peppol?
- Why is the Peppol registration pending?
Adding companies
- ★ Automatically connect companies to your Doccle account
- ★ Use of data points for connections
- ★ How can I add a company?
- Why do I see two Peppol registrations in the Peppol database?
- How do I link my bank account number to my Doccle account ?
- Overview of companies on Doccle
✅ Troubleshooter
- Why do I receive the message "You are already connected to this account" ?
- Why do I get the message "Doccle doesn't recognize your information" ?
- Why do I get a message “You cannot share a connection with yourself”?
- Why do I get the message "These documents already belong to another Doccle account…"?
Managing connections
- Have you reached adulthood and do you want to receive your documents yourself ?
- I want to move a connection to another account
- How can I change the name of a connection?
- Where can I see which companies I have already added?
- How can I remove the connection with a company?
- How can I stop sharing a connection?
Documents
Registered Mail
Zoomit
- A Doccle sender also shares his documents with Zoomit, will I also receive e-mail notifications from Zoomit?
- I paid my invoice in Zoomit, is this payment also visible on Doccle and vice versa?
- Is my Zoomit IBAN already linked to my Doccle account?
- I add a sender to my Doccle account, will he be automatically added to my Zoomit?
- Which senders share their documents on Doccle AND Zoomit?
- I use Doccle, do I also have to use Zoomit?
Pay slips
Electronic Signature
Consult and treat
- How do I know that I have received a new document?
- How do I archive a document?
- What is the archive?
- How do I print a document?
- What are documents to be handled?
- How can I store a document on my computer?
✅ Troubleshooter
- ★ Why do I get a message “Your document is currently not available”?
- Why can't I find documents from a company that I just added?
- Why do I not receive an email when a new document arrives?
- I received a notification about a new document, but I cannot find the document in my account.
- Why can’t I find any documents in my archive?
- What should I do if a document is missing from my archive?
Organize and sort
Security
- How secure are my documents on Doccle?
- What are highly secured / encrypted documents?
- How can I open highly secured documents with itsme?
- How can I open highly secured documents with my eID card?
- How can I open highly secured documents without eID or itsme?
- How can I open highly secured documents in the mobile app?