Logo
Doccle Help Center
Log in Submit a request
EN DE FR NL
How can we help you?
  1. Doccle Help Center
  2. Doccle account
  3. ✅ Troubleshooter

✅ Troubleshooter

  • ★ How do I create a Doccle-account for my company ?
  • ★ What do I do when the message "This Doccle account is already linked with another itsme profile." appears?
  • ★ I don't know my username, what do I do?
  • ★ I don't know my password, what do I do?
  • ★ I have several accounts. How can I combine them?
  • iPhone/iPad/iOS: login issues
  • I have a Samsung and I get into an endless loop when I want to log in
  • Can I share documents with multiple accountants ?
  • How can I modify or stop the sharing with my accountant ?
  • Can I share documents with my accountant when there are no companies connected to my Doccle account ?
  • How do I share documents with my accountant when I do not yet have the Doccle app ?
  • I receive my emails from Doccle in the wrong language. How do I change this?
  • How do I change the language of my Doccle account?
  • On my Samsung device I cannot use itsme to open highly secured documents
  • I am unable to install the Connective Browser package
  • I have changed my email address and can no longer log in
  • What should I do when the error "Sorry, the user does not exist or the password is incorrect." appears?
  • What do I do when the message “Your eID / itsme is linked to another Doccle account” appears?
  • Why do I get an error message ‘This email address is already in use.’?
  • How can I delete my stored username/password?
  • Why do I not receive an email with my username?
  • Why do I not receive an email to set a new password?

© Doccle Help Center

Powered by Premium Plus

Go to doccle.be