Due to a technical issue, IVAGO documents were temporarily not sent via Doccle over the past few months. We apologise for the inconvenience.
The issue will be resolved soon. To make sure you receive your documents on time again, they will temporarily be sent through two channels. You will receive your IVAGO document via Doccle as well as by email or post. Whether you receive the additional copy by email or post depends on whether your email address is known to IVAGO.
If you receive the same document twice, please pay it only once to avoid making a duplicate payment.
We are working on a permanent solution so that, in the future, you will once again receive your IVAGO documents exclusively via Doccle.
No further action is required on your part.