General

• What is the archive?
• What are documents to be handled?
• How long are my documents stored on Doccle?

✅ Troubleshooter

• ★ Why do I get a message “Your document is currently not available”?
• Why can’t I find any documents in my archive?
• What should I do if a document is missing from my archive?
• Why can I not click on the recycle bin next to my document?
• Why do I get an error code when opening a document?
• Why can I not find my documents in the app?

Consult and treat

• How do I archive a document?
• How do I print a document?
• How can I store a document on my computer?
• How can I delete a document?
• How do I view documents on my smartphone?
• How can I upload a document to my account myself?

See all 8 articles

Organize and sort

• What are categories and how can I use them?
• How can I create a category?
• How can I allocate a category to a document?
• Can I create folders for my documents?

Security

• How secure are my documents on Doccle?
• What are highly secured / encrypted documents?
• How can I open highly secured documents with itsme?
• How can I open highly secured documents with my eID card?
• How can I open highly secured documents without eID or itsme?
• How can I open highly secured documents in the mobile app?

Mails and notifications

• Why do I not receive an email when a new document arrives?
• I received a notification about a new document, but I cannot find the document in my account.
• How do I know that I have received a new document?

Share

• ★ How can I share my documents with someone else?
• How can I email a document from my Doccle account?