An e-invoice is an official document and cannot be modified.
If you have sent an incorrect invoice or discover an error in an invoice that has already been sent, the only correct solution is to create a credit note for that invoice. You can then issue a new, correct invoice.
How to send a credit note via Peppol?
Creating a credit note works in exactly the same way as creating an invoice.
Step 1: Create your credit note
Create the credit note as you normally would, for example using Excel, Word or your invoicing software.
Save the credit note as a PDF file.
Step 2: Upload the credit note in Doccle
Log in to your Doccle account and upload the credit note in the same way as an invoice.
Step 3: Check the details
The Doccle converter automatically recognises that it is a credit note and indicates this in the first field.
Carefully check all data fields.
Step 4: Send the credit note
Is everything correct? Then you can send the credit note via Peppol.
After sending:
- the credit note appears in the overview of your company dashboard
- it is automatically archived
If you have shared the connection for Sales invoices with your accountant,
credit notes will automatically be forwarded to your accounting software as well.