What do I do if my company is already registered on another Peppol access point?

March 31, 2025 12:16

📄 Already registered on Peppol through another provider? Here's how to deregister

When you try to register your company on the Peppol network via Doccle, you may receive a message stating that your company is already registered through another access point (provider). In that case, you must first cancel the existing registration before registering through Doccle.

On this page, you’ll find per provider (e.g. Billit, ClearFacts, …):

How to check whether you're registered through them
How to deregister your company from Peppol
Who to contact if needed

🧾 How to check which provider you’re registered with

There is no central lookup tool, but these tips might help:

Ask your accountant: your company may have been automatically registered via their software.
Search your email inbox for keywords like “Peppol registration”, “Access Point”, “e-Delivery ID”, or “e-invoicing”
Log in to portals of providers you’ve worked with in the past.

📚 Overview by provider

🔹 Billit

Where to check your registration
Log in at my.billit.be
Go to Settings > Company details > Peppol

How to deregister

Click the "Unregister from Peppol" button
Confirm your choice (takes effect immediately)

Notes:

You can re-activate it at any time
Contact for support: support@billit.be

🔹 ClearFacts

Where to check your registration
Registrations are often handled by your accountant. You might not see this directly in your account.

How to deregister

Contact your accountant or fiduciary
Ask them to disable your Peppol registration via ClearFacts
Wait for confirmation that deregistration has been completed

Contact:

Your accountant
Or support@clearfacts.be

🔹 Adsolut (Wolters Kluwer)

Where to check your registration
Via Adsolut (used by many accountants)

How to deregister
Ask your accountant to terminate the Peppol registration within Adsolut.

Contact:

Through your accountant
Or Wolters Kluwer support: klantenservice@wolterskluwer.com

🔹 Mercurius

Go to the official Mercurius website: https://peppol.belgium.be.
Send an email to mercurius@bosa.fgov.be requesting to deregister your company from the Peppol network.
Be sure to include the following in your message:
- your company name
- your VAT number
- that you wish to deregister from Peppol in order to register via another provider (e.g. Doccle)
You will receive a confirmation once the deregistration is complete.

🔹 OkiOki

Log in to your OkiOki account.
Go to Settings > Invoicing > Peppol Connection.
Click the option "Disconnect Peppol Connection" (or similar, depending on your language settings).
If this option is not available, contact OkiOki support at support@okioki.be and request the deregistration.
Wait for confirmation that your company has been removed from the Peppol network.

🔹 Storecove

Log in to the Storecove dashboard.
Go to the "Access Point" or "Peppol Settings" section.
Look for the option to disable your Peppol registration.
If you don’t see this option, contact Storecove at support@storecove.com and explicitly request that your company be deregistered from the Peppol network.
You will receive confirmation once the deregistration has been completed.

🔹 Octopus

Log in to your Octopus account.
Go to Management > Company Data.
Click the Peppol tab.
Click the “Deactivate Peppol Connection” button to deregister your company.
If this option is not visible, contact Octopus at support@octopus.be and explicitly request to be removed from Peppol.
Wait for confirmation that your company has been deregistered from the Peppol network.

🔹 Other providers?

Contact their customer support and mention that you want to deactivate your Peppol registration in order to switch to a different access point (such as Doccle). Request written confirmation once deregistration is complete.

✅ Next: Register via Doccle

Once your previous registration has been cancelled, you can register your company on Peppol through Doccle.
👉 Follow this guide to get started.

❓ Need help?