To find out to which Doccle account your eID or itsme has already been linked and to link it to the correct account, you can follow the steps below:
- Log out of the account in which you got the error message.
- Log in again but choose Log in with itsme or Log in with eID (this way you'll directly log in to the account where your itsme or eID is linked).
- Once logged in, go to Preferences => Security and unlink your eID/itsme.
- Log out and then log in again with eID/itsme to link it to the right account.
If you notice that documents also arrive in the account where your eID/itsme was incorrectly connected, send us a message with the usernames of both accounts so that we can move these documents to the correct account for you.