Why do I get an error message ‘These documents already belong to another Doccle account…’?

You are trying to add a company using details that have already been used in another Doccle account. In other words, the connection with the company has already been added in a different account.

What to do in this case?

  1. Using the page Forgot your username? you can request the relevant username(s). If necessary, try different email addresses (private, work etc.).
  2. Send us a message with the username you've recovered as well as the username of the account where you would like to receive the documents.

Can't find any other accounts?

Send us a message with a description of the issue, the name of the company you want to add and relevant details in relation to the company in question (such as a client/customer number, account number, national ID/insurance number, etc.)

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