How can I change a mandate?

  1. In your account, open the upper-right menu and select Manage mandates
  2. Select the pencil icon with the mandate that you want to change
  3. Change the relevant details
  4. Select whether you want to have the document sent (by post), print it yourself or sign it electronically.
  5. Confirm your choice again or return to change it.


Any outstanding invoices will not be paid automatically with your new mandate. The ongoing ones are immediately cancelled on activating the new mandate. The new mandate is only applicable from your next invoice. You had better check your bank account to see if the outstanding invoice amount has been deducted. If not, you had better pay this invoice via your bank online.

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