How can I apply for a mandate?
- In your account, open the most recent invoice that you have received from the company (only Telenet and De Watergroep).
- Above the document, select the link Apply for/change mandate
- Fill in the requested details and confirm with Apply for mandate
- Select whether you want to have the document sent (by post), print it yourself or sign it electronically
- Confirm your choice again or return to change it
- In some cases, with a given invoice the company will not have provided the possibility to request a mandate. In that case you can wait until the next invoice or request the mandate directly with the company itself.
- After the request, you must still pay the invoice manually. After all, the mandate takes effect from the next invoice.
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