Peppol: What do I do if my company is not found?

When you try to connect your company to Peppol in your Doccle account, you may receive a message saying that "the company was not found"

This means that the company is not included in the CBE (Crossroads Bank for Enterprises), which Doccle uses as a database.

Your company may not yet be registered in the CBE or the registration may not have been completed yet.

Also keep in mind that it may take up to a month after publication in the CBE before a newly registered company becomes available to Doccle.

What can I do ?

  • Be sure to use the search functionality to find your business, rather than the list of suggested businesses.
  • Check whether the registration of the company in the CBE was successful.
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